Refund policy

Fetchright Unlock is a single one-time payment. There is no monthly subscription, no auto-renewal, and nothing to cancel. Once you've paid, you keep access forever.

If you change your mind within 7 days of paying, we'll refund the full $2 — no reason required. Email us at support@fetchright.net from the email you used at checkout (it's on your Stripe receipt). Refunds are processed within 5-10 business days back to your original payment method. Your unlocked access will be removed on refund.

If you were charged twice or believe there was an error, contact us within 60 days and we'll investigate. Genuine errors are refunded in full regardless of the 7-day window.

Outside the 7-day window and for reasons other than a genuine error, the one-time $2 payment is non-refundable.

Our policy is provided in addition to your rights under the Australian Consumer Law (ACL). If Fetchright Unlock fails to deliver as described, you may be entitled to a refund, repair, or replacement under the ACL. Nothing in this policy limits those rights.

If you have concerns about a payment, please contact us first — a direct refund is usually faster than a bank dispute. Chargebacks filed without contacting us may result in your unlock being revoked.